This Privacy Policy was last updated on January 1, 2025.

1. What Data We Collect

We collect certain data from you directly — such as information you enter when creating an account or initiating a transfer — and automatically, such as device information, IP address, and how you interact with our platform. This helps us deliver a secure, reliable banking experience.

2. Data You Provide to Us

When you register or use NovaTrust services, we may collect your full name, email address, phone number, government-issued ID details, billing address, and financial information necessary to process transactions and comply with regulatory requirements (AML/KYC).

3. How We Collect Data

We use secure forms, session cookies, and server logs to gather the information needed to operate our services. Some tools allow you to manage cookie preferences through your browser settings. We do not sell your data to advertisers.

4. How We Use Your Data

1. Verifying your identity and complying with financial regulations (KYC/AML);
2. Processing transfers, payments, and other account transactions securely;
3. Sending you account alerts, transaction confirmations, and important service updates;
4. Detecting and preventing fraud, unauthorised access, and suspicious activity;
5. Improving our platform and customer support experience.

5. Your Choices & Rights

You have the right to access, correct, or request deletion of your personal data at any time. You may also opt out of marketing communications while still receiving essential account notifications.

• To stop receiving promotional emails, click the unsubscribe link in any marketing message or update your preferences in your account settings. Transactional and security alerts cannot be disabled.
• You may control cookies through your browser settings. Disabling certain cookies may affect the functionality of some features on our platform.
• To request a copy of your data or to raise a data privacy concern, contact us at info@novatrustonline.com.
• To update your personal information, log into your account and visit the Profile section at any time.

6. Data Security

We use industry-standard TLS encryption and secure data storage practices to protect your information. Access to personal data is strictly limited to authorised NovaTrust personnel who require it to perform their duties.

7. Our Policy Concerning Children

NovaTrust services are intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete it promptly.